Terms and Conditions for Ticket Purchase
By completing your purchase of Blue Light Black Tie Charity Ball tickets on this website you agree to the following terms and conditions.
Tickets will be delivered by royal mail 1st class, please allow up to 14 days for delivery.
Tickets purchased online will only be issued following successful completion of the transaction and receipt of payment confirmation from Paypal. You are advised to keep a copy of your receipt from Paypal in case of any queries.
Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.
Customers are advised to check their purchase upon receipt.
If we are unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund:
- If we dispatch your order to the wrong address and cannot provide replacement tickets
- If we do not dispatch your order and or do not arrange for the tickets to be available for collection.
It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods.
Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
The right to admission to the event is reserved by the promoter and event and may from time to time carry out security searches.
We would advise customers that no refunds will be offered to customers who are refused entry or ejected from the venue for being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances.
An age restriction (18 years of age) applies to this event and this is clearly indicated on the ticket page. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
If tickets that are dispatched are returned to us as “addressee unknown”, we reserve the right to cancel the order.
In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature.
We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.